On July 15th, Adam Beckovsky will talk about understanding different customers in a complex ecosystem at Hertz and focusing on getting the right stuff done.
On July 22nd, Grace Sherman will talk about the business triggers for developing CX as its own functional area.
On July 1st, Emma van Emmerik and Janelle Ward will talk about how UX Research comes together to collectively champion the needs of all the various people connected in food ordering moments.
On July 8th, Jeroen Kuiper will give an insight in the programmatic efforts to drive and enable global Customer Success within LinkedIn's Talent Solutions Business.
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