Events

Taster Sessions

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3 ways to use Emotion AI to Improve NPS

3 ways to use Emotion AI to Improve NPS

Adoreboard leverages emotion AI to analyse qualitative data and produce recommendations to improve customer experiences; used by executives for customer-centric brands such as Allstate, Healthscope, and Procter & Gamble.

Capturing the Loyalty of The Modern Customer

Capturing the Loyalty of The Modern Customer

Customers expect more than ever before. Loyalty is becoming harder to capture, and many organisations are left wondering how to succeed.

How to digitise customers who are happy without modern tech with Oleg Koss

How to digitise customers who are happy without modern tech with Oleg Koss

Oleg Helped us celebrate the launch of our brand new MadeFor Talks. During the session, Oleg let us into his world of Service Design and with the help of 3 amazing case studies, provided his perspective on the service design discipline and the challenges his company faces when defining and designing new services for big brands.

Creating digital experiences for connected appliances with Burcu Arsoy

Creating digital experiences for connected appliances with Burcu Arsoy

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Realtime Personalised Video Experience with Tolga Sen

Realtime Personalised Video Experience with Tolga Sen

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Research and recruiting: the richness of diversity with Jonathan Roper

Research and recruiting: the richness of diversity with Jonathan Roper

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

How to create amazing CX: a product perspective with Jelena Golubovic

How to create amazing CX: a product perspective with Jelena Golubovic

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

The art and science behind developer experience with Anna Borbotko

The art and science behind developer experience with Anna Borbotko

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Less selfish in business is a selfish strategy with Gary de Vogel

Less selfish in business is a selfish strategy with Gary de Vogel

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Better digital experiences in a customer-centric world with Ecesu Erol

Better digital experiences in a customer-centric world with Ecesu Erol

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Complaint experience for customer and business value with Loretta Ranzijn

Complaint experience for customer and business value with Loretta Ranzijn

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

July 15th | Driving innovation through UX that dares to care at Hertz

July 15th | Driving innovation through UX that dares to care at Hertz

On July 15th, Adam Beckovsky will talk about understanding different customers in a complex ecosystem at Hertz and focusing on getting the right stuff done.

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