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Future-proofing your design skills - how to prepare for a changing world

Future-proofing your design skills - how to prepare for a changing world

In her MadeFor. Talk, “Future proofing your design skills - how to prepare for a changing world”, Lilli discussed the skills that service designers need to exist and thrive within a changing world.

A customer centric framework for the era of stakeholder capitalism

A customer centric framework for the era of stakeholder capitalism

Ilenia Vidili discussed how customer centricity goes far beyond simply providing good experiences, as well as what makes a truly customer-centric business.

What You Don't Know About Your Audience is Killing Your Marketing

What You Don't Know About Your Audience is Killing Your Marketing

During his talk, Rand showed us how understanding your audience's demographics, behaviours, and sources of influence are crucial to success.

3 ways to use Emotion AI to Improve NPS

3 ways to use Emotion AI to Improve NPS

Adoreboard leverages emotion AI to analyse qualitative data and produce recommendations to improve customer experiences; used by executives for customer-centric brands such as Allstate, Healthscope, and Procter & Gamble.

Capturing the Loyalty of The Modern Customer

Capturing the Loyalty of The Modern Customer

Customers expect more than ever before. Loyalty is becoming harder to capture, and many organisations are left wondering how to succeed.

How to digitise customers who are happy without modern tech with Oleg Koss

How to digitise customers who are happy without modern tech with Oleg Koss

Oleg Helped us celebrate the launch of our brand new MadeFor Talks. During the session, Oleg let us into his world of Service Design and with the help of 3 amazing case studies, provided his perspective on the service design discipline and the challenges his company faces when defining and designing new services for big brands.

Creating digital experiences for connected appliances with Burcu Arsoy

Creating digital experiences for connected appliances with Burcu Arsoy

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Realtime Personalised Video Experience with Tolga Sen

Realtime Personalised Video Experience with Tolga Sen

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Research and recruiting: the richness of diversity with Jonathan Roper

Research and recruiting: the richness of diversity with Jonathan Roper

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

How to create amazing CX: a product perspective with Jelena Golubovic

How to create amazing CX: a product perspective with Jelena Golubovic

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

The art and science behind developer experience with Anna Borbotko

The art and science behind developer experience with Anna Borbotko

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

Less selfish in business is a selfish strategy with Gary de Vogel

Less selfish in business is a selfish strategy with Gary de Vogel

Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.

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