A bootcamp is a learning format designed to rapidly build capabilities and practical skills by combining experiential learning (‘learning by doing’) with expert lectures (‘learning by listening’) and discursive sessions (‘learning by debate’).
This approach facilitates learning over shorter periods of time in a more effective way than more traditional learning approaches.
Immerse, Contextualise, Reflect
Each bootcamp is structured into:
- Immersion in real-life business scenarios (c. 60% of all sessions). This is where participants learn the core skills, processes, and knowledge required to be capable in a specific CX role.
- Context (c. 20% of all sessions). One of MadeFor’s goals is to enable customer teams to work together, and that means that every bootcamp includes sessions on how different CX roles can collaborate to deliver great results for the customer. This is critical in helping participants become effective in their roles once they get to work.
- Reflection (c. 20% of total sessions). It is also important to understand why and how you do things, not just what you do. To do this, each bootcamp has a number of reflection sessions that allows participants to take a step back and change their perspective. These sessions use thought-provoking content and group discussion to help ensure everyone connects the activities they are learning to do with the outcomes that they will need to achieve.