Our MadeFor. Talks series continues with another very special guest: Ilenia Vidili joined us with her talk on “A customer-centric framework for the era of stakeholder capitalism”.
Ilenia is passionate about customer centricity to say the least, possessing experience as an advisor, keynote speaker and even author, having published her book “Journey To Centricity: A customer-centric framework for the era of stakeholder capitalism” just last year.
Having conducted corporate marketing for NEC Corporation, Bayer, ARM, and a broad range of start-ups, today Ilenia is the founder of a consultancy and training company helping businesses think differently, combat inefficient processes, turn product mentalities into people mentalities, and improve customer focus.
She’s been known to give enthusiastic global keynotes in multiple languages with the aim of helping others unlock the potential of embracing customer centricity, inspiring leaders and C-level executives of the likes of The Coca-Cola Company, L'Oréal, Savills, Harrods, and many more. Moreover, she contributes as an opinion columnist for the CEOWORLD magazine and Entrepreneur Media magazines.
Ilenia sees it as her personal mission to assist companies to embrace a higher purpose, create value for all stakeholders, and contribute positively to society: we hope you enjoy how all of this reflects within her MadeFor. Talk.
we kicked off 2023 MadeFor. Talks with our first panel discussion, you can find the podcast and transcript below.
Our last MadeFor. Talk of the year saw Lilli Graf join us with her talk on “Future proofing your design skills - how to prepare for a changing world”.
Recently we had the privilege of co-hosting a discussion with our friends over at Adoreboard, on The Foundations of Customer Science, and how to apply the scientific method to data, in order to improve customer experience and lifetime value.
MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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