In her MadeFor. Talk, “Future proofing your design skills - how to prepare for a changing world”, Lilli discussed the skills that service designers need to exist and thrive within a changing world.
Learning design and service design are two fields that, on the surface, seem vastly different. One focuses on the creation of educational experiences that can be applied to a multitude of settings (from education to business), while the other focuses on developing and improving high-quality services that holistically benefit the overarching customer experience.
Ilenia Vidili discussed how customer centricity goes far beyond simply providing good experiences, as well as what makes a truly customer-centric business.
MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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