Our last MadeFor. Talk of the year saw Lilli Graf join us with her talk on “Future proofing your design skills - how to prepare for a changing world”.
Lilli Graf has been working in the innovation space for twelve years, currently working as a freelance service designer and founder of IMMA - a collective of impact makers and experts working in the field of climate adaptation.
Having spent the last six years working for top-tier design agencies such as Livework or Idean (now frog), she developed skills in systems thinking, service design, behavioural science, and business design. Lilli continues to hone these skills through her consultancy practice, as she works on complex and strategic problems for private and public organisations across Europe.
Lilli supports teams in
- Defining areas of opportunity and new service concepts through qualitative field research
- Designing and delivering engaging service experiences for employees and customers.
- Delivering training and on-the-job coaching to increase the capacity to prepare, manage and recover from disasters and climate change.
With a wealth of knowledge on building services and ventures, orchestrating behavioural and organisational change, Lilli also leads cross-functional design and innovation initiatives.
#servicedesign #customerexperience #cx #climateadaptation #bebetter #bemadefor
we kicked off 2023 MadeFor. Talks with our first panel discussion, you can find the podcast and transcript below.
Our MadeFor. Talks series continues with another very special guest: Ilenia Vidili joined us with her talk on “A customer-centric framework for the era of stakeholder capitalism”.
Recently we had the privilege of co-hosting a discussion with our friends over at Adoreboard, on The Foundations of Customer Science, and how to apply the scientific method to data, in order to improve customer experience and lifetime value.
MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
Stay in touch and receive the latest updates, new bootcamp launches, and invitations to free learning sessions.