MadeFor is keen to help you to build your skills as well as engage with your stakeholders about your and your teams learning.
At MadeFor we want to ensure that the knowledge and insights are available to as many people as possible. Here you can review the ways how MadeFor gives free learning.
When it feels like shady UX practices are ingrained into the fabric of modern technology, how do we come to terms with their questionable and shady usage? What are the implications of using dark UX in our present day: ethically, morally and legally?
The dangers and problematic outcomes of dark UX practices get even pricklier within the ecommerce sector, when financial implications become apparent for the user and financial gain is at the forefront of the company’s agenda.
With the recent announcement of the iPhone 14 Pro, Apple has taken the idea of “it’s not a bug, it’s a feature” and ran with it, using UX knowledge to transform a design constraint that people hated into a feature that people find genuinely beneficial.
The general ethos of UX design is providing a user experience that is both pleasant and intuitive, that fosters a positive perception of the brand and service. In essence, UX is for the users, hence the name! But a set of malicious practices intended to confuse and manipulate the user loom like an ominous dark cloud.
When opening a new interface for the first time, what would you as a user prefer to see: a UI that is deeply complex and will take some time to adapt to, or one that you can immediately see is tailored to you, your problems, and is immediately adaptable? For most people, we can imagine the answer is clearly the latter.
Attempting to effectively identify and understand your intended audiences can oftentimes become a source of endless frustration – an arduous process that undoubtedly culminates with feeling like a film detective, chasing numerous dead ends and failed leads as you attempt to make your product known against millions of other competitors.
Adoreboard leverages emotion AI to analyse qualitative data and produce recommendations to improve customer experiences; used by executives for customer-centric brands such as Allstate, Healthscope, and Procter & Gamble.
Customers expect more than ever before. Loyalty is becoming harder to capture, and many organisations are left wondering how to succeed.
Emotion is at the core of what it is to be human, and it is one if the main drivers of which belief systems we adopt throughout our lives, the love for certain experiences or outcomes, or even where we choose to spend our hard-earned money.
Oleg Helped us celebrate the launch of our brand new MadeFor Talks. During the session, Oleg let us into his world of Service Design and with the help of 3 amazing case studies, provided his perspective on the service design discipline and the challenges his company faces when defining and designing new services for big brands.
Ok, so hands up who knows about Mission-Driven CX? Ok, alright, hands down, you clever bunch. As we know all too well, customer experience professionals have always had to pivot their focus when the world around them shifts. In recent years we have seen convenience become the king of customer experience efforts; reducing effort and saving customers time and money!
“Yes, we did learn a lot during the bootcamp, however, there were some unexpected benefits – we actually got to know each other. Especially in the COVID times, we have not had time to get to do things together outside of our roles. The bootcamp gave us the opportunity to see our team members in a different setting. And it was great!” Said Service Design bootcamp participants after, as thier team finished the 8-week program.
Stay in touch and receive the latest updates, new bootcamp launches, and invitations to free learning sessions.
MadeFor provides learning experiences that help individuals and teams grow and stay competitive in a rapidly changing digital world.
© MadeFor 2020
Madefor is part of