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BootcampsMicro-BootcampsCohort CoursesSelf-Paced Courses

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Bootcamps

A bootcamp is a learning format designed to rapidly build capabilities and practical skills by combining experiential learning with expert lectures and discursive sessions.

Service Design

Service Design

Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.

Onsite / Online

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4 days / 8 days

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CX Strategy

CX Strategy

CX Strategy is the starting point for every effective Customer Experience. Learn to use market analysis and business insights to define brand and customer strategy, which can impact the fundamentals of the business’ performance.

Onsite / Online

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4 days / 8 days

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Digital Product Management

Digital Product Management

Build the core capabilities needed for a product owner and product manager role. Explore the full product lifecycle by learning the key skills required to go from an idea to customer success and discover the impact of 'outcome-focused agile'.

Onsite / Online

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4 days / 8 days

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Customer Science

Customer Science

Start to explore the field of customer science. Learn how brands can understand their customer base using quantitative methods across digital and in-real-life channels.

Onsite / Online

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4 days / 8 days

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User Experience

User Experience

Users need 15 seconds to determine if they like your website. To make sure you keep their attention, users expect a seamless and personalised experience across all digital interactions.

Onsite / Online

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4 Days / 8 Days

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Cohort Courses

Learn together with a global community in a 3-week online bootcamp and apply your learning to your daily work to build confidence and practice.

CX Fundamentals

Learn the fundamentals of a strategic approach to Customer Experience and how to challenge current processes and practices in order to deliver customer value in every role.

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CX Fundamentals
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CX Fundamentals

Learn the fundamentals of a strategic approach to Customer Experience and how to challenge current processes and practices in order to deliver customer value in every role.
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Self-Paced Courses

Self-Paced Learning courses are designed to help you acquire customer-centric insights and skills in a self-paced and online environment with the support of a dedicated expert coach.

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