All bootcamps

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Bootcamps

A bootcamp is a learning format designed to rapidly build capabilities and practical skills by combining experiential learning with expert lectures and discursive sessions.

Bootcamp overview 2021 (Updated regularly)

User Experience

Users need 15 seconds to determine if they like your website. To make sure you keep their attention, users expect a seamless and personalised experience across all digital interactions.

Weekly 4 hour sessions (8 weeks)

Digital Product Management

Build the core capabilities needed for a product owner and product manager role. Explore the full product lifecycle by learning the key skills required to go from an idea to customer success and discover the impact of 'outcome-focused agile'.

8 weeks

Customer Experience Fundamentals

Learn the key concepts of Customer Experience and challenge the status quo of the industry standards.

4 weeks

Customer Function

Learn to map the Customer Operating System to your business, design an effective customer-centric organisation and take action to drive customer centricity in your organisation.

4 weeks

Customer Journey Management

Learn to plan, create, and deliver end-to-end customer campaigns that deliver measurable business outcomes by working in real-live scenarios and exploring ready-to-use tools and frameworks.

8 weeks

Customer Science

Start to explore the field of customer science. Learn how brands can understand their customer base using quantitative methods across digital and in-real-life channels.

8 weeks

Customer Tech

Gain insights into the most important emerging customer trends and technology disruptions for the upcoming decade and understand its direct and indirect implications for your business.

4 weeks

Service Design

Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.

8 weeks

CX Strategy

CX Strategy is the starting point for every effective Customer Experience. Learn to use market analysis and business insights to define brand and customer strategy, which can impact the fundamentals of the business’ performance.

8 weeks

Bundles

Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

Managing Customer Experience

Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.

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Managing Customer Experience

Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.

included courses

Customer Experience Fundamentals

Customer Journey Management

Customer Science

28 weeks

Leading Customer Experience

Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).

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Leading Customer Experience

Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).

included courses

Customer Experience Fundamentals

Customer Function

CX Strategy

16 weeks

Delivering Customer Experience

Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.

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Delivering Customer Experience

Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.

included courses

Customer Experience Fundamentals

Digital Product Management

User Experience

Customer Tech

24 weeks