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Bootcamps
Service Design
CX Strategy
Digital Product Management
Customer Science
User Experience
Micro-Bootcamps
Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
Cohort Courses
CX Fundamentals
Self-Paced Courses
Coming soon!
Toolkit
Articles
Reimagined Experience: Same Vision
CX Gems: Spotify Wrapped
CX Gems: Airbnb's Translation Engine
Accounting for Trauma in Design
The role of designers in the era of climate crisis
'Buy Now, Pay Later': customer centricity or looming financial crisis?
Events
Future-proofing your design skills - how to prepare for a changing world
A customer centric framework for the era of stakeholder capitalism
What You Don't Know About Your Audience is Killing Your Marketing
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
How to digitise customers who are happy without modern tech with Oleg Koss
Podcasts
Lilli Graf - Future proofing your design skills - how to prepare for a changing world
Ilenia Vidili - Customer Centricity Podcast
Adoreboard - The Foundations of Customer Science Podcast
The business value of CX/UX in the Insurance industry
Nate Brown - Capturing the Loyalty of The Modern Customer Podcast
Six do’s and don’ts for a successful UX ideation session
Bootcamps
Bootcamps
On-demand, exclusive 4 day onsite bootcamps or 8 weeks online
Service Design
CX Strategy
Digital Product Management
Customer Science
User Experience
Micro-Bootcamps
6-hour, instructor lead online session, deep dive into critical topics.
Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
Cohort courses
Learn with a global community in a 5-week online bootcamp.
CX Fundamentals
Self-paced courses
4-week, self-paced online learning with live check-in sessions with expert coaches.
Coming soon!
Start learning
Team learning
Resources
Articles
Reimagined Experience: Same Vision
CX Gems: Spotify Wrapped
CX Gems: Airbnb's Translation Engine
Accounting for Trauma in Design
The role of designers in the era of climate crisis
'Buy Now, Pay Later': customer centricity or looming financial crisis?
Events
Future-proofing your design skills - how to prepare for a changing world
A customer centric framework for the era of stakeholder capitalism
What You Don't Know About Your Audience is Killing Your Marketing
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
How to digitise customers who are happy without modern tech with Oleg Koss
Podcasts
Lilli Graf - Future proofing your design skills - how to prepare for a changing world
Ilenia Vidili - Customer Centricity Podcast
Adoreboard - The Foundations of Customer Science Podcast
The business value of CX/UX in the Insurance industry
Nate Brown - Capturing the Loyalty of The Modern Customer Podcast
Six do’s and don’ts for a successful UX ideation session
Toolkit
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