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Service Design
CX Strategy
Digital Product Management
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User Experience
Micro-Bootcamps
Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
Self-Paced Learning
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Toolkit
Blog
Dark UX: Is it ethical? Is it legal?
The financial implications of Dark UX in the ecommerce sector
The ‘Dynamic Island’ and Apple’s strategically sharp UX design
Living in a Dark UX patterned world
The value of treating humans like humans in UX design
Sources of Influence
Events
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
How to digitise customers who are happy without modern tech with Oleg Koss
Creating digital experiences for connected appliances with Burcu Arsoy
Realtime Personalised Video Experience with Tolga Sen
Research and recruiting: the richness of diversity with Jonathan Roper
Resources
5 amazing Miro features for hosting interactive sessions
Coach Essentials | Service Design Coach Essentials Clara Llamas
Coach Essentials | Customer Science Coach Peter-Paul Oldenzeel
Coach Essentials | DPM Bootcamp Coach Stephan van Rooden
Coach Essentials | CX Strategy Coach Charissa Shelton
The Customer Way
Bootcamps
Bootcamps
On-demand, exclusive 4 day onsite bootcamps or 8 weeks online
Service Design
CX Strategy
Digital Product Management
Customer Science
User Experience
Micro-Bootcamps
6-hour, instructor lead online session, deep dive into critical topics.
Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
Self-Paced Learning
4-week, self-paced online learning with live check-in sessions with expert coaches.
Coming soon!
Start learning
Team learning
Resources
Blog
Dark UX: Is it ethical? Is it legal?
The financial implications of Dark UX in the ecommerce sector
The ‘Dynamic Island’ and Apple’s strategically sharp UX design
Living in a Dark UX patterned world
The value of treating humans like humans in UX design
Sources of Influence
Events
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
How to digitise customers who are happy without modern tech with Oleg Koss
Creating digital experiences for connected appliances with Burcu Arsoy
Realtime Personalised Video Experience with Tolga Sen
Research and recruiting: the richness of diversity with Jonathan Roper
Resources
5 amazing Miro features for hosting interactive sessions
Coach Essentials | Service Design Coach Essentials Clara Llamas
Coach Essentials | Customer Science Coach Peter-Paul Oldenzeel
Coach Essentials | DPM Bootcamp Coach Stephan van Rooden
Coach Essentials | CX Strategy Coach Charissa Shelton
The Customer Way
Toolkit
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