On April 22nd, Agnese Spona talked about enabling organisations to deliver effective customer experience and the capabilities necessary for delivering the value. In this short session, we discovered: - The risk of siloed CX teams and benefits of integrated capability. - Personal examples of siloed customer experiences - How learning can contribute to delivering effective CX.
On Thursday, March 4th, MadeFor chatted with Mark Shannon from the CX consultancy firm Veriteer about working in Digital Product Management and shared examples of outcome-focused agile. We discussed: - Is Product Management the next step in your career? - What opportunities are there for Product Managers in the current market? - How can you move from ‘output’ to ‘outcome’ driven Product Management?
Kwan Suppaiboonsuk talked about the Customer Science bootcamp and how it helps organisations to use data more effectively. In this short session, we discovered: - A thorough understanding of Customer Science. - Best practices of using Customer Science in different roles and teams. - How data modelling is beneficial in every customer team.
Charissa Shelton talked about her experience as innovation and management consultant, the need for strategising your customer experience, practical examples and best practices. During this short session, we discovered: - Why implementing a CX strategy is crucial for your business - Best practices of successful CX strategies - The practical implications of designing and implementing a CX strategy
MadeFor initiates workshops to explore your learning needs and challenges and can provide unique learning solutions.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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