Why doing great CX means bringing the organisation together with Agnese Spona

On April 22nd, Agnese Spona talked about enabling organisations to deliver effective customer experience and the capabilities necessary for delivering the value. In this short session, we discovered: - The risk of siloed CX teams and benefits of integrated capability. - Personal examples of siloed customer experiences - How learning can contribute to delivering effective CX.

Why doing great CX means bringing the organisation together with Agnese Spona
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