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Service Design
CX Strategy
Digital Product Management
Customer Science
User Experience
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Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
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CX Fundamentals
Self-Paced Courses
Coming soon!
Toolkit
Articles
Unlocking the Benefits of Journey Mapping
The Evolution of Customer Mapping
How Upskilling CX Teams Can Build a Customer-Centric Culture
The Surprising Similarities of Challenges in Learning Design and Service Design
Reimagined Experience: Same Vision
CX Gems: Spotify Wrapped
Events
How learning design and service design drive value within organisations
Future-proofing your design skills - how to prepare for a changing world
A customer centric framework for the era of stakeholder capitalism
What You Don't Know About Your Audience is Killing Your Marketing
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
Podcasts
Niels Corsten | “Sorry, but the menu has changed”.
How learning design and service design drive value within organisations.
Lilli Graf - Future proofing your design skills - how to prepare for a changing world
Ilenia Vidili - Customer Centricity Podcast
Adoreboard - The Foundations of Customer Science Podcast
The business value of CX/UX in the Insurance industry
Bootcamps
Bootcamps
On-demand, exclusive 4 day onsite bootcamps or 8 weeks online
Service Design
CX Strategy
Digital Product Management
Customer Science
User Experience
Micro-Bootcamps
6-hour, instructor lead online session, deep dive into critical topics.
Structuring insights for action
Managing stakeholders and setting boundaries
Segmenting customers for better outcomes
Cohort courses
Learn with a global community in a 5-week online bootcamp.
CX Fundamentals
Self-paced courses
4-week, self-paced online learning with live check-in sessions with expert coaches.
Coming soon!
Start learning
Team learning
Resources
Articles
Unlocking the Benefits of Journey Mapping
The Evolution of Customer Mapping
How Upskilling CX Teams Can Build a Customer-Centric Culture
The Surprising Similarities of Challenges in Learning Design and Service Design
Reimagined Experience: Same Vision
CX Gems: Spotify Wrapped
Events
How learning design and service design drive value within organisations
Future-proofing your design skills - how to prepare for a changing world
A customer centric framework for the era of stakeholder capitalism
What You Don't Know About Your Audience is Killing Your Marketing
3 ways to use Emotion AI to Improve NPS
Capturing the Loyalty of The Modern Customer
Podcasts
Niels Corsten | “Sorry, but the menu has changed”.
How learning design and service design drive value within organisations.
Lilli Graf - Future proofing your design skills - how to prepare for a changing world
Ilenia Vidili - Customer Centricity Podcast
Adoreboard - The Foundations of Customer Science Podcast
The business value of CX/UX in the Insurance industry
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