Bundle
Bundle
Bundle

CX Strategy & Service Design

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16 weeks
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Online

Define customer-centric strategy and design services that make it reality.

Next course Starts on
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February 4, 2022
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CX Strategy & Service Design
Bundle

CX Strategy & Service Design

hourglass icon
16 weeks
location icon
Online

Define customer-centric strategy and design services that make it reality.

Next course Starts on
Next session Starts on
February 4, 2022
Coming soon
Coming soon
Days Left to Enrol
10
Enroll Now
CX Strategy & Service Design

Course includes

CX Strategy

€2,490

CX Strategy is the starting point for every effective Customer Experience. Learn to use market analysis and business insights to define brand and customer strategy, which can impact the fundamentals of the business’ performance.

Next course Starts on
Coming soon
2/9/2022
View bootcamp info

Service Design

€2,490

Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.

Next course Starts on
Coming soon
16/2/2022
View bootcamp info

Total

€4,980 €4,500

Outcomes

Summary and process

If CX Strategy is the starting point for every effective Customer Experience, Service Design is the activation of your strategy through effective and impactful services. Don’t stop after setting your strategy and learn the practical implications of your strategy in the Service Design bootcamp. The two capabilities enable every CX professional to make CX deliberate and well-designed in every organisation.  

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Your coaches

Charissa Shelton

Charissa Shelton

“With a designer's eye, an executive’s practicality, and a people's heart, I help leaders untangle challenges and find their next A-HA! I specialize in customer experience strategy, facilitation, and management consulting. Since 2014, I’ve advised 100+ executives, facilitated 1,500+ hours of workshops, and informed 90+ product or service initiatives. ”

Tali Cahani

Tali Cahani

“An all-rounder experience designer and facilitator specialising in Design Thinking, Service Design, and Learning Experience Design. Using design as an innovation tool and making it more visible, tangible, and accessible for everyone. Previously led digital design teams at The Co-operative Bank. Designed and facilitated workshops for amazing companies such as Lego, Fjord - Accenture, Ideo, and Bain & company.”

The Perfect Participant

If you area customer experience leader or aspire to be one, then this bundle is for you. You might have a business management, marketing management, product management or brand management background. Among your fellow bootcampers, you might also meet finance managers, HR managers or operational managers who recognise the importance of customer experience in the success of their business. This bootcamp will give you an opportunity to expand your professional horizon and become an effective CX leader.

Preparation

All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, so you need to be ableto connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.

Funding options

There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!

MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on howto choose your next step in your career and learning. Visit the toolkit here.

Curious about our CX Strategy & Service Design bootcamp?

“I’m here to help you with any questions about MadeFor bootcamps.”

VINCE IMPRoTa, SENIOR SALES MANAGER
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Any questions?

Want to make sure that CX Strategy & Service Design is for you? Don’t hesitate to reach out or schedule a call or attend one of our Free Taster Sessions where you can meet the team, learn stuff and ask your questions.

Want to make sure that CX Strategy & Service Design is for you? Don’t hesitate to reach out or schedule a call.

Bundles

Follow the full learning path and get certified

Other bundles

Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

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Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.

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