Bundle
Bundle
Bundle

User Experience & Service Design

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16 weeks
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Online

Design services and propositions that your customer will not only use but appreciate.

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User Experience & Service Design
Bundle

User Experience & Service Design

hourglass icon
16 weeks
location icon
Online

Design services and propositions that your customer will not only use but appreciate.

Next course Starts on
Next session Starts on
Coming soon
Coming soon
Days Left to Enrol
10
Enroll Now
User Experience & Service Design

Course includes

User Experience

€2,490

Users need 15 seconds to determine if they like your website. To make sure you keep their attention, users expect a seamless and personalised experience across all digital interactions.

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Service Design

€2,490

Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.

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Total

€4,980 €4,500

Outcomes

Summary and process

Learn to design services that bring business value and help your customers fulfil their needs. By expanding your Service Design capability with UX skills, you deepen your understanding of customer interactions and grow the ability to elevate your touchpoints by delivering more seamless and effortless experiences for your customers. This bundle addresses the service design and implementation phases that together deliver value to your customer.

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Your coach

Stephen Shaw

Stephen Shaw

“My role as UX Director is complemented by my diverse range of skills and experience — from product development to game design and video content production. I have worked in a number of creative agencies building digital products and campaigns for a wide ranges of brands and businesses including Orange, Save the Children, Budweiser, Invest Northern Ireland, Queens University, Consilium, University of Ulster, BBC, Diageo and Channel 4. My ambition is to develop the next generation of interfaces between people and digital products. ”

Tali Cahani

Tali Cahani

“An all-rounder experience designer and facilitator specialising in Design Thinking, Service Design, and Learning Experience Design. Using design as an innovation tool and making it more visible, tangible, and accessible for everyone. Previously led digital design teams at The Co-operative Bank. Designed and facilitated workshops for amazing companies such as Lego, Fjord - Accenture, Ideo, and Bain & company.”

The Perfect Participant

If you area customer experience leader or aspire to be one, then this bundle is for you. You might have a business management, marketing management, product management or brand management background. Among your fellow bootcampers, you might also meet finance managers, HR managers or operational managers who recognise the importance of customer experience in the success of their business. This bootcamp will give you an opportunity to expand your professional horizon and become an effective CX leader.

Preparation

All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, so you need to be ableto connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.

Funding options

There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!

MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on howto choose your next step in your career and learning. Visit the toolkit here.

Curious about our User Experience & Service Design bootcamp?

“I’m here to help you with any questions about MadeFor bootcamps.”

DAVID WALSH, MARKETING AND SALES LEAD
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Any questions?

Want to make sure that User Experience & Service Design is for you? Don’t hesitate to reach out or schedule a call or attend one of our Free Taster Sessions where you can meet the team, learn stuff and ask your questions.

Want to make sure that User Experience & Service Design is for you? Don’t hesitate to reach out or schedule a call.

Bundles

Follow the full learning path and get certified

Other bundles

Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

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Making every customer team work like the best customer team.

Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.

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