Users need 15 seconds to determine if they like your website. To make sure you keep their attention, users expect a seamless and personalised experience across all digital interactions.
Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.
Learn to design services that bring business value and help your customers fulfil their needs. By expanding your Service Design capability with UX skills, you deepen your understanding of customer interactions and grow the ability to elevate your touchpoints by delivering more seamless and effortless experiences for your customers. This bundle addresses the service design and implementation phases that together deliver value to your customer.
The Perfect Participant
If you area customer experience leader or aspire to be one, then this bundle is for you. You might have a business management, marketing management, product management or brand management background. Among your fellow bootcampers, you might also meet finance managers, HR managers or operational managers who recognise the importance of customer experience in the success of their business. This bootcamp will give you an opportunity to expand your professional horizon and become an effective CX leader.
Preparation
All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, so you need to be ableto connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.
Funding options
There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!
MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on howto choose your next step in your career and learning. Visit the toolkit here.
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Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Define customer-centric strategy and design services that make it reality.
Define customer-centric strategy and design services that make it reality.
16 weeks
Build user-friendly digital touchpoints with an outcome-focused agile mindset.
Build user-friendly digital touchpoints with an outcome-focused agile mindset.
16 weeks
Measure and improve your digital product based on customer insights.
Measure and improve your digital product based on customer insights.
16 weeks
Elevate your customer experience strategy by analysing where the real value lays.
Elevate your customer experience strategy by analysing where the real value lays.
16 weeks
Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
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