There is so much information and resources out there, that it gets overwhelming and challenging to find the good stuff. Therefore, we asked our coaches on 'what are their essentials?' - tools, books, ideas - anything that keeps them being amazing at their work. This week we share DPM coach, Stephan van Rooden's curated essentials list.
MadeFor. explores the potential benefits that can be reaped from incorporating journey mapping into your organisation's workflow, and how it helps gain a better view of what your customers want.
From journey mapping, to journey management, to predictive journey mapping, MadeFor. investigates the evolution of how organisations have tracked the customer journey.
Instilling a customer-centric culture within your business is a process that will reap countless benefits for your organisation, customers and employees, but it can certainly not be initiated overnight. In this article, MadeFor. evaluates the necessity of upskilling your teams in order to enact a complete shift in mindset.
MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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