Change the way customer experience is done

Immersive and intensive learning to close the digital skill gap.

We help you build end-to-end Customer Experience capabilities

MadeFor bootcamps pave the path to what it means to be customer-centric, how to design great customer experiences, and how to ensure your organisation realises the value of it all.

We set you up with:

The right skills

By learning how to master the right tools and methods in a simulated context, that you can immediately apply in your daily job.

The right mindset

By understanding the key principles that drive customer-centric over product-led thinking.

Impact and success

By understanding how to break siloes and involve stakeholders to create an even bigger impact.

What to expect

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Live online sessions

Join an online bootcamp together with your world-class coach and fellow bootcampers. Access your personal learning environment for supporting materials and homework.

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Simulation and immersive learning

Join the team in a fictional global organisation to experience a simulated real-world environment and learn within a live context. 

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Social learning

Take the opportunity to learn with professionals from a range of industries and backgrounds who are interested in continuous improvement and the customer experience.

Bundles

Enabling end-to-end capabilities

Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

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Immersive, learner-centric teaching techniques. 

Read more about the learning approach
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Making every customer team work like the best customer team.

Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.

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What our learners say

“Within the first few hours in my new PM role, I think I touched upon every aspect of the material the bootcamp went through and was able to understand and add value to the conversations I was having. Throughout the week at work, the skills I learned were put to good use!”
Tom Shields
Tom Shields
Digital Product Management bootcamp participant
“The training provided was in-depth and engaging, and helped to set me up for real world scenarios. I felt comfortable asking questions and there was no judgement if I did not know about any terms mentioned in the training. The interaction with the rest of my team has been great and I have gained a lot of new business insights from the facilitators.”
Francesca Majury
Francesca Majury
Digital Product Management bootcamp participant
“Fantastic content and facilitators. I feel confident in the subject by the end of the week, and have a detailed understanding of what's expected in a Product Management role. I really enjoyed the immersive scenario, in particular the customer journey mapping.”
Heather Beveridge
Heather Beveridge
Digital Product Management bootcamp participant
“Although I came in with quite a bit of previous knowledge, the UX bootcamp has been great and I have been learning a lot. The guest teachers are very experienced in their respective fields, and have lots to share. Plus, I love the interactive format where we apply whatever we learn to a case directly.”
Isabella Reinirie
Isabella Reinirie
UX bootcamp participant

MadeFor learners work at

FAQ

Why MadeFor?

For years, brands have been struggling to unite marketing, sales, and service to deliver a truly effective customer experience. Based on 20 years of research and learning with some of the world’s best brands, MadeFor provides next-generation management science and learning for customer experience teams. We come from many backgrounds and share a common and deep interest in customer experience. Our expert team is working with a broad network of industry experts to design and share the most effective way to do customer experience.

Why Customer Experience?

In today’s connected world, advances in technology mean that consumers have more information, more choice, and more power than ever before.  However, the way that brands are managing their customer experience is inconsistent and inefficient.

How can I apply for a MadeFor bootcamp?

On each dedicated bootcamp page you can find the upcoming dates that are available for enrolment. Select your preferred date and click on “Apply now”. After filling out your personal information and payment details, you will receive a confirmation email with login details for your e-learning modules. After that you will receive invitations to the live sessions and you are ready to start learning. If you see a bootcamp on our website without open dates, don’t hesitate to register your interest and we will do our utmost to get you a spot in the next edition of that bootcamp.

I am totally new to the field and all of the bootcamp subjects you have on offer. Are MadeFor bootcamps still for me?

Absolutely. Our bootcamps are designed for everyone with an interest in exploring customer experience disciplines from a range of adjacent fields. If you are not sure which bootcamp will be the best match for your objectives, feel free to reach out and we will explore your options together.

What is a bootcamp?

A bootcamp is a learning format designed to rapidly build capabilities and practical skills by combining experiential learning (‘learning by doing’) with expert lectures (‘learning by listening’) and discursive sessions (‘learning by debate’).  

This approach facilitates learning over shorter periods of time in a more effective way than more traditional learning approaches.

Immerse, Contextualise, Reflect 

Each bootcamp is structured into: 

  • Immersion in real-life business scenarios (c. 60% of all sessions).  This is where participants learn the core skills, processes, and knowledge required to be capable in a specific CX role.
  • Context (c. 20% of all sessions).  One of MadeFor’s goals is to enable customer teams to work together, and that means that every bootcamp includes sessions on how different CX roles can collaborate to deliver great results for the customer. This is critical in helping participants become effective in their roles once they get to work.
  • Reflection (c. 20% of total sessions). It is also important to understand why and how you do things, not just what you do.  To do this, each bootcamp has a number of reflection sessions that allows participants to take a step back and change their perspective. These sessions use thought-provoking content and group discussion to help ensure everyone connects the activities they are learning to do with the outcomes that they will need to achieve.

What is the cost of the bootcamps?

MadeFor bootcamps each have a different price, depending on the duration and scope of the programme. You can find specific pricing for each bootcamp in the Practical Information section.

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