Kwan Suppaiboonsuk talked about the Customer Science bootcamp and how it helps organisations to use data more effectively. In this short session, we discovered: - A thorough understanding of Customer Science. - Best practices of using Customer Science in different roles and teams. - How data modelling is beneficial in every customer team.
On March 18th, Stephen van Rooden talked about his work in Product, showcased on the job examples and discussed daily responsibilities of great Product Managers. Keen to understand what a Product Manager actually does? What the different roles in Product are? And if this is something for you? Take a look at the Free Taster recap of 'A day in the life of a Product Manager' and get some answers. In this short session, we will discover: - What a day in a life of a Product Manager looks like and what the key activities are. - How up-skilling will help you to get a job as a Product Manager.
On April 15th, Charissa Shelton talked about the crucial role of a CX strategy in organisations and how it differs and intertwines with corporate strategy. In this short session, we will discover: - Differences and similarities in corporate and CX strategy - How learning can help you become a customer strategist.
On Thursday, March 4th, MadeFor chatted with Mark Shannon from the CX consultancy firm Veriteer about working in Digital Product Management and shared examples of outcome-focused agile. We discussed: - Is Product Management the next step in your career? - What opportunities are there for Product Managers in the current market? - How can you move from ‘output’ to ‘outcome’ driven Product Management?
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