On April 15th, Charissa Shelton talked about the crucial role of a CX strategy in organisations and how it differs and intertwines with corporate strategy. In this short session, we will discover: - Differences and similarities in corporate and CX strategy - How learning can help you become a customer strategist.
There is so much information and resources out there, that it gets overwhelming and challenging to find the good stuff. Therefore, we asked our coaches on 'what are their essentials?' - tools, books, ideas - anything that keeps them being amazing at their work. This week we share CX Strategy coach, Charissa Shelton's currated essentials list.
Understand how to shift from product-led to customer-centric in your work, by adapting these eight key principles to drive better customer experience. An introduction to one of MadeFor's key assets.
Kwan Suppaiboonsuk talked about the Customer Science bootcamp and how it helps organisations to use data more effectively. In this short session, we discovered: - A thorough understanding of Customer Science. - Best practices of using Customer Science in different roles and teams. - How data modelling is beneficial in every customer team.
MadeFor initiates workshops to explore your learning needs and challenges and can provide unique learning solutions.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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