Let's celebrate great customer experience together (again)! We're back and we're introducing a series of new and inspiring speakers that share and reflect on their awesome CX contributions and projects.
In an 30-minute Lunch Talk, Gary de Vogel, CEO at Hi-Tec SA, will talk about how being customer-centric benefits the overall business, even when making costly decisions. By elaborating on Hi-Tec's key pillars and how they are integrated in the business function, every department ensures the brand promise and purpose is kept at the forefront of each decision.
In this CX Celebration session Gary's going to answer the following questions:
- How does being customer-centric benefits the overall business?
- How does Hi-Tec show they appreciate their customers based on the brand purpose?
Ready to get inspired and learn more about customer-centricity at Hi-Tec? Join!
Learning design and service design are two fields that, on the surface, seem vastly different. One focuses on the creation of educational experiences that can be applied to a multitude of settings (from education to business), while the other focuses on developing and improving high-quality services that holistically benefit the overarching customer experience.
In her MadeFor. Talk, “Future proofing your design skills - how to prepare for a changing world”, Lilli discussed the skills that service designers need to exist and thrive within a changing world.
MadeFor offers 1-hour free keynote engagements to introduce you and your organisation to the world of customer experience.
MadeFor initiates free Lunch and Learn series, but can also deliver an exclusive Lunch and Learn to your organisation.
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