Service Design
Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.
Service Design
Build the core capabilities needed for the Service Design role. Explore how service design can drive competitive advantage and learn through practical activities designed to give you real-life experience of service design in a modern customer function.
Course includes
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Total
Outcomes
- Gain an understanding of key Service Design methodologies, values and design approaches.
- Learn to design customer research initiatives by understanding the different research methods available, and critically evaluating which methods will generate the right data & insight.
- Understand how to interpret insights, identify design options and create compelling services.
- Understand the context the challenge sits in, from market dynamics and to unmet customer needs.
- Build a concept - an early iteration of the service, demonstrating its core value by testing uncertainties.
- Learn the context of the Service Design role in a business strategy and experience the real-world disruptions while achieving your goal.
- Learn to manage effective meetings.
- Learn to manage stakeholders and communicate effectively.
Summary and process
You'll learn what it is, how it works, and what it takes to make a great service designer, with practical activities designed to give you real-life experience of service design in a modern customer function.
32 hour live session bootcamp delivered in 8 x 4h sessions, with one session held per week. For this bootcamp, a learner should estimate 1-3 hours of extra engagement in an e-learning environment.
Problem
PriceCo (your bootcamp employer) onboarding. Service Design fundamentals and where the Service Design role sits in the organisation. Problem discovery & definition through 4 types of insights: self-discovery, business, market, and customer.
Insight
Problem definition refinement by understanding root causes. Customer research methods, application, and research design.
Idea
Applying creativity in business. The ideation process leads to the definition of a concept.
Concept
Refining the concept, creating a concept map by building user flows, prioritising, and creating a storyboard.
Blueprint
Building service design blueprints by understanding every touchpoint your customer has with a brand and what support in the organisation is needed to enable them.
Topics Covered
Your coaches
Niall Lavery
The Perfect Participant
If you want to better understand the interactions your customers have with a company, identify problems and opportunities this bootcamp is for you. You might have a professional background in marketing, graphic design, physical product development, UX design or product, engineering and research. Either way Service Design skills will power-up your professional journey and will deliver long-term business value by enabling you to meet your customers’ needs and expectations.
Preparation
All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, using your camera and microphone. There might be some software that you need to enable on your device.
Funding options
There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!
MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your next step in your career and learning. Visit the toolkit here.
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FAQ
Why is learning about Service Design relevant today?
Service design helps to better understand how your customer interacts with your brand – by recognising and understanding each touchpoint. By mastering service design you ensure that each touchpoint is optimised and delivers the most impactful customer experience. And customer experience is the key to set your brand apart from others and service design is one of the key enablers for you to do it.
Who I will be learning with?
You will learn alongside passionate professionals who are keen to learn new ways of doing CX and are committed to continuous personal development. Just as yourself. Your learning team will be no bigger than 20 people, facilitating a more tailored experience that ensures your learning objectives are met.
Can I follow the Service Design bootcamp besides my full-time job?
Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.
Are there any prerequisites to do this bootcamp?
This bootcamp is defined for everyone that is affiliated with the importance of customer experience and the need to create ownership around it in an organisation. There is no extensive experience or knowledge necessary to follow along in the bootcamp. However, since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.
What kind of job can I get after this bootcamp?
Depending on your existing skillset and personal learning objectives, you will be able to start in the role of a Junior Product Owner, Junior Product Manager or Business Analyst. The bootcamp will give you an opportunity to research and experience the different roles within Digital Product Management that are most suitable for you.
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Course Price
Includes
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Bundles
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Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
28 weeks
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
16 weeks
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
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Making every customer team work like the best customer team.
Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
Learn more about team enrollment
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