Bundle
Bundle
Bundle

Leading Customer Experience

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16 weeks
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Online

Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).

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Leading Customer Experience
Bundle

Leading Customer Experience

hourglass icon
16 weeks
location icon
Online

Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).

Next course Starts on
Next session Starts on
Coming soon
Coming soon
Days Left to Enrol
10
Enroll Now
Leading Customer Experience

Course includes

Customer Experience Fundamentals

€790

Learn the key concepts of Customer Experience and challenge the status quo of the industry standards.

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Customer Function

€790

Learn to map the Customer Operating System to your business, design an effective customer-centric organisation and take action to drive customer centricity in your organisation.

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CX Strategy

€1,490

CX Strategy is the starting point for every effective Customer Experience. Learn to use market analysis and business insights to define brand and customer strategy, which can impact the fundamentals of the business’ performance.

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18/6/2021
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Total

€3,770 €3,200

Outcomes

  • Learn to describe and develop strategy based on customer’s perception and interaction with the brand.  
  • Learn to manage innovation in a complex organisation by evaluating various types of insights.
  • Learn to recognise the opportunities effectively and evaluate the organisational capability to activate them.
  • Gain an understanding of key CX terminology, methodologies, values and design approaches.
  • Understand the Customer Way principles and the importance of customer centric culture within an organisation.
  • Understand the Customer Operating System and how integrated customer teams support the full customer journey.
  • Understand the benefits when people, process, data and technology are working together to deliver the business outcomes.
  • Learn the tools and techniques to design an effectiveCustomer Function that suits your business.

Summary and process

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Your coaches

Niall Lavery

Niall Lavery

Director

“MadeFor exists because we believe that there is a better way for brands to put their customers at the centre of the business, and that makes them simpler, leaner and more effective organisations. I’m so proud of what we’ve been able to build so far, and I’m excited to see where we take it next. Working with amazing brands and amazing people is what makes me love coming to work. I travel a lot to visit different brands and discuss customer experience, so I’ve been collecting hotel key cards. My plan is to build a piece of art with them.”

Agnese Spona

Agnese Spona

Director

“My goal is to create an environment where people can obtain knowledge and skills to deliver their most impactful work. I am keen to reinvent the way people learn, connect and work together in our bootcamps. The most exciting part of all of it is the opportunity to work with an incredibly bright group of people who are devoted to making the Customer Experience profession better by becoming better themselves every day. In my spare time I sing in a choir and watch animated films with my family.”

The Perfect Participant

If you area customer experience leader or aspire to be one, then this bundle is for you.You might have business management, marketing management, product management or brand management background. Among your fellow bootcampers you also might meet finance managers, HR managers or operational managers who recognise the importance of customer experience in the success of the business. This bootcamp will give you an opportunity to expand your professional horizon and become effective CX leader.

Preparation

All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.

Funding options

There are funding options available at MadeFor. We are happy to jump on the call to discuss your options. Don’t hesitate to reach out!

MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your next step in your career and learning. Visit the toolkit here.

Curious about our Leading Customer Experience course?

Lasian Newell-Stephenson, Head of Admissions

“I’m here to help you with any questions about MadeFor bootcamps.”

Lasian Newell-Stephenson, head of admissions
Schedule a Call

FAQ

Why is Leading CX is relevant today?

In today’s connected world, brands commonly experience a range of issues in the setup of their customer teams: siloed working, a lack of effective collaboration between marketing and sales, inconsistencies between online and offline, poorly informed service staff.  This happens because teams are setup based on products and channels rather than the customer. If you experience some of all of these problems in your current CX teams, then you need to make sure that you are organised around our customers rather than internal business concepts. Research makes it clear that building professional, integrated CX teams is the single most important action that a brand can take to becoming more customer centric, and more effective at engaging and selling to customers.

Who will be my fellow bootcampers? 

Among your fellow bootcampers you also might meet finance managers, HR managers or operational managers who recognise the importance of customer experience in the success of the business. This bootcamp will give you an opportunity to expand your professional horizon and become an effective CX leader.

Can I follow the Leading Customer Experience bootcamp bundle besides my full-time job? 

Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.

Are there any prerequisites to do this bootcamp bundle? 

Leading CX bundle is meant to help you to think strategically about CX in your organisation and equip you with tools and frameworks to successfully implement that. The background in business or team management and operational effectiveness would be helpful in your bootcamp experience.

Since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.

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Any questions?

Want to make sure that Leading Customer Experience is for you? Don’t hesitate to reach out or schedule a call or attend one of our Free Taster Sessions where you can meet the team, learn stuff and ask your questions.

Want to make sure that Leading Customer Experience is for you? Don’t hesitate to reach out or schedule a call.

Bundles

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Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

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Making every customer team work like the best customer team.

Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.

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