Course includes
Customer Experience Fundamentals
Learn the key concepts of Customer Experience and challenge the status quo of the industry standards.
Digital Product Management
Build the core capabilities needed for a product owner and product manager role. Explore the full product lifecycle by learning the key skills required to go from an idea to customer success and discover the impact of 'outcome-focused agile'.
User Experience
Users need 15 seconds to determine if they like your website. To make sure you keep their attention, users expect a seamless and personalised experience across all digital interactions.
Customer Tech
Gain insights into the most important emerging customer trends and technology disruptions for the upcoming decade and understand its direct and indirect implications for your business.
Total
Outcomes
- Learn to design user research initiatives by understanding the different research methods available, and critically evaluate which methods will generate the right data & insight.
- Understand how to interpret insights, identify design options, and create compelling designs.
- Learn how to design, create, and test wireframes.
- Build a prototype - an early iteration of the product and demonstrate its core functionality.
- Learn prioritisation in multiple dimensions and complexity.
- Learn to manage the product innovation process.
- Learn to apply Agile methodology in various organisational set-ups of working by understanding ‘outcome-focused agile’.
- Learn to evaluate the architecture of technology to accelerate time-to-market.
- Learn to navigate the customer tech market, identify and research vendors to implement sustainable customer tech platforms.
- Obtain a broad overview of realistic and current innovations your organisation can’t miss out on.
- Learn practical and useful tools to help your organisation actively look into relevant trends for your specific market and business.
Summary and process
Topics Covered
Your coaches
Stephen Shaw
Rebecca Walsh
Maira Rahme
The Perfect Participant
You are interested in customer experience field and recognise that you want to work in it. However, there are several areas you are interested and would like to have a good understanding what each of the disciplines entail. If this is the case, this bundle is perfect for you. It will give you an opportunity to properly explore UX design, digital product and technology space and will set you up for an exciting career.
Preparation
All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.
Funding options
There are funding options available at MadeFor. We are happy to jump on the call to discuss your options. Don’t hesitate to reach out!
MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your next step in your career and learning. Visit the toolkit here.
“I’m here to help you with any questions about MadeFor bootcamps.”
FAQ
Why is learning about Delivering Customer Experience relevant today?
Over 80% of organizations expect to compete mainly based on CX in 2020 and beyond. Customer experience-led companies have 1.6 times higher brand value and 86% of all consumers are willing to pay more for a great customer experience. Do we need to tell more? This is a profession of today.
Who will be my fellow bootcampers?
Among your fellow bootcampers you will meet marketeers, graphic designers, engineers, sales professionals, as well as professionals from connected customer experience disciplines who want to broaden their skills and enter the exciting customer experience field.
Can I follow the Delivering Customer Experience bootcamp bundle besides my full-time job?
Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.
Are there any prerequisites to do this bootcamp bundle?
Since this bootcamp is designed for entry-level knowledge of customer experience, there is no prior experience or knowledge necessary to follow along in the bootcamp. However, since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.
What kind of job can I get after this bootcamp bundle?
Depending on your existing skillset and personal learning objectives, you will be able to kick off your career in UX design, digital product management or product owner roles. The bootcamp will give you an opportunity to research and experience the different roles that are most suitable for you.
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Course Price
Includes
Starts on
Bundles
Follow the full learning path and get certified
Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
28 weeks
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
16 weeks
Making every customer team work like the best customer team.
Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
Learn more about team enrollment
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