In a world where change becomes a constant, organisations need to adapt and implement ways to be comfortable with constant improvement and innovation. This bootcamp offers participants insights into the importance of the Customer Way principle that ‘change is inevitable’ and sets you up with practical concepts and tools to grow this thinking in your team and organisation.
16 hour live session bootcamp delivered in 4 x 4h sessions, with one session held per week. For this bootcamp a learner should estimate 2-3 hours of extra engagement in an e-learning environment.
Onboarding to PriceCo (your bootcamp employer). Understand trends and technology disruptions and how it influences the current customer operations.
Review of pros and cons of customer technology to drive the right architecture and accelerate time-to-market.
Understanding what is out there and how to select the right customer technology. Understanding a hands-on evaluation approach that helps implement sustainable customer tech platforms.
Understand the benefits of managing evolution. Learn to assess and monitor the technologies.
If you want to advance your technical skills to help your organisation to be ready to tackle changes from technical perspective, as well as be considered of the set-up and legacy of your organisation, this bootcamp is for you. This bootcamp is focused on understanding the current customer technology and understand how it will change due to very demanding customer needs and speed of things.
All classes are held in English, so you need a professional working proficiency level ofEnglish. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.
There are funding options available at MadeFor. We are happy to jump on the call to discuss your options. Don’t hesitate to reach out!
MadeFor Toolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your next step in your career and learning. Visit the toolkit here.
In an effort to deliver customer outcomes efficiently and effectively, a large proportion of your efforts can be automated. Selecting and organising the right solutions, is a fundamental aspect of lifting ordinary interactions to effective customer experiences. Customer Technology allows you and your organisation to differentiate in a competitive market, by improving your standard on customer excellence and drive meaningful relationships.
Among your fellow bootcampers you will meet business- and data analysts, engineers and developers, who want to upgrade their skills and become more strategic in their work, as well as professionals from connected Customer Experience disciplines who want to broaden their skills and accelerate their performance.
Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.
Since this bootcamp is designed for entry-level knowledge of Customer Technology, there is no prior experience or knowledge necessary to follow along in the bootcamp. It would be helpful if you have natural interest and take on technology, but it is not essential. However, since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.
This bootcamp is focussed on broadening your skills, rather than preparing you for a specific role. The gained skills will defiantly accelerate your business analyst, product management, product owner, service design, customer journey manager and other customer experience field career.
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Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
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Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
16 weeks
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
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Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
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