Bootcamp
Bootcamp
Bootcamp

Customer Function

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4 weeks
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Online

Learn to map the Customer Operating System to your business, design an effective customer-centric organisation and take action to drive customer centricity in your organisation.

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Customer Function
Bootcamp

Customer Function

hourglass icon
4 weeks
location icon
Online

Learn to map the Customer Operating System to your business, design an effective customer-centric organisation and take action to drive customer centricity in your organisation.

Next course Starts on
Next session Starts on
Coming soon
Coming soon
Days Left to Enrol
10
Enroll Now
Customer Function

Course includes

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Total

€790

Outcomes

  • Understand the benefits when people, process, data and technology are working together to deliver the business outcomes.
  • Learn the tools and techniques to design an effective Customer Function that suits your business.
  • Learn the data driven decision making in organisational design.
  • Understand the Customer Function approach and learn how to map your teams' collaboration to help allocate responsibilities in a way that works.
  • Define action plan to build an effective Customer Function.
  • Learn to manage stakeholders and communicate effectively.

Summary and process

Theory is just theory until it is applied. This bootcamp prepares CX pros to map the Customer Operating System to their business, design an effective customer-centric organisation and take action to drive customer centricity in their organisation.

16 hour live session bootcamp delivered in 4 x 4h sessions, with one session held per week. For this bootcamp a learner should estimate 2-3 hours of extra engagement in an e-learning environment.

1

Process

Onboarding to PriceCo (your bootcamp employer). Learn the design elements that make up a Customer Function. Then put this into practice.

1

People

Learn how to map your teams' collaboration to help allocate responsibilities in a way that works.

1

Data & Tech

Understand the data that provides an insight into the effectiveness of your function design and how to monitor and adjust it when going further. Review and understand the technology that supports your team and customer experience delivery and define the ways to optimise and enhance it.

1

Design

An action plan in building an effective Customer Function in an organisation.

Your coaches

Niall Lavery

Niall Lavery

Director

“MadeFor exists because we believe that there is a better way for brands to put their customers at the centre of the business, and that makes them simpler, leaner and more effective organisations. I’m so proud of what we’ve been able to build so far, and I’m excited to see where we take it next. Working with amazing brands and amazing people is what makes me love coming to work. I travel a lot to visit different brands and discuss customer experience, so I’ve been collecting hotel key cards. My plan is to build a piece of art with them.”

The Perfect Participant

Suitable for any Customer Experience professional, but most useful to CX leaders and HR managers who want to understand how to upgrade their operating model to become more customer-centric.

Preparation

All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.

 Funding options

There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!

MadeForToolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your nextstep in your career and learning. Visit the toolkit here.

Curious about our Customer Function course?

Lasian Newell-Stephenson, Head of Admissions

“I’m here to help you with any questions about MadeFor bootcamps.”

Lasian Newell-Stephenson, head of admissions
Schedule a Call

FAQ

Why is learning about the Customer Function relevant today? 


The Customer Function addresses the issues many organisations face today – siloed teams, uncoordinated outputs, inconsistent customer experience. The customers are demanding and have a plenty of choice, so organisations need to get it together to be able to deliver in this context. To have the clear framework on how to achieve the synergy between data, technology, people and process can deliver incredible value to your organisation.

Who will be my fellow bootcampers? 

Among your fellow bootcampers you will meet other Customer Experience leaders, managers and professionals who are keen to drive customer-centric organisational design to achieve better results and be future ready.

Can I follow the Customer Function bootcamp besides my full-time job?

Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.

Are there any prerequisites to do this bootcamp? 

The bootcamp is built for customer experience professionals who are interested in an organisational design and how it supports the delivery of a great customer experience. The background in team management and operational effectiveness would be helpful in your bootcamp experience.

Since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.  

What kind of job can I get after this bootcamp?

The Customer Function bootcamp is focussed on organisational design theory and practice. This bootcamp will help to think about these themes from more holistic and strategic perspective.

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Any questions?

Want to make sure that Customer Function is for you? Don’t hesitate to reach out or schedule a call or attend one of our Free Taster Sessions where you can meet the team, learn stuff and ask your questions.

Want to make sure that Customer Function is for you? Don’t hesitate to reach out or schedule a call.

Bundles

Follow the full learning path and get certified

Other bundles

Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.

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