Course includes
Total
Outcomes
- Understand the benefits when people, process, data and technology are working together to deliver the business outcomes.
- Learn the tools and techniques to design an effective Customer Function that suits your business.
- Learn the data driven decision making in organisational design.
- Understand the Customer Function approach and learn how to map your teams' collaboration to help allocate responsibilities in a way that works.
- Define action plan to build an effective Customer Function.
- Learn to manage stakeholders and communicate effectively.
Summary and process
Theory is just theory until it is applied. This bootcamp prepares CX pros to map the Customer Operating System to their business, design an effective customer-centric organisation and take action to drive customer centricity in their organisation.
16 hour live session bootcamp delivered in 4 x 4h sessions, with one session held per week. For this bootcamp a learner should estimate 2-3 hours of extra engagement in an e-learning environment.
Process
Onboarding to PriceCo (your bootcamp employer). Learn the design elements that make up a Customer Function. Then put this into practice.
People
Learn how to map your teams' collaboration to help allocate responsibilities in a way that works.
Data & Tech
Understand the data that provides an insight into the effectiveness of your function design and how to monitor and adjust it when going further. Review and understand the technology that supports your team and customer experience delivery and define the ways to optimise and enhance it.
Design
An action plan in building an effective Customer Function in an organisation.
Topics Covered
Your coaches
Niall Lavery
The Perfect Participant
Suitable for any Customer Experience professional, but most useful to CX leaders and HR managers who want to understand how to upgrade their operating model to become more customer-centric.
Preparation
All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.
Funding options
There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!
MadeForToolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your nextstep in your career and learning. Visit the toolkit here.
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FAQ
Why is learning about the Customer Function relevant today?
The Customer Function addresses the issues many organisations face today – siloed teams, uncoordinated outputs, inconsistent customer experience. The customers are demanding and have a plenty of choice, so organisations need to get it together to be able to deliver in this context. To have the clear framework on how to achieve the synergy between data, technology, people and process can deliver incredible value to your organisation.
Who will be my fellow bootcampers?
Among your fellow bootcampers you will meet other Customer Experience leaders, managers and professionals who are keen to drive customer-centric organisational design to achieve better results and be future ready.
Can I follow the Customer Function bootcamp besides my full-time job?
Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.
Are there any prerequisites to do this bootcamp?
The bootcamp is built for customer experience professionals who are interested in an organisational design and how it supports the delivery of a great customer experience. The background in team management and operational effectiveness would be helpful in your bootcamp experience.
Since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.
What kind of job can I get after this bootcamp?
The Customer Function bootcamp is focussed on organisational design theory and practice. This bootcamp will help to think about these themes from more holistic and strategic perspective.
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Course Price
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Bundles
Follow the full learning path and get certified
Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
28 weeks
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
16 weeks
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
24 weeks
Making every customer team work like the best customer team.
Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
Learn more about team enrollment
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