Course includes
Total
Outcomes
- Gain an understanding of key CX terminology, methodologies, values and design approaches.
- Understand the Customer Way principles and the importance of customer centric culture within an organisation.
- Understand the Customer Operating System and how integrated customer teams support the full customer journey.
- Understand the Customer Function approach and learn how to map your teams' collaboration to help allocate responsibilities in a way that works.
- Learn to manage stakeholders and communicate effectively.
Summary and process
Consisting of eight simple principles, the Customer Way details the fundamentals of becoming truly customer-centric. This bootcamp uses simple language and real-life examples to explain each aspect of the Customer Way and how it drives significant improvements to the top and bottom-line of a business, a positive and effective business culture and an effective and sustainable customer experience.
The CustomerOperating System is a disruptive management framework for customer teams. It describes a simple set of services that work together to deliver strategic goals and effective customer experience. Our approach challenges traditional team structures and replaces them with integrated customer teams that support the full customer journey.
As customer experience becomes increasingly influential in today's competitive market, it is important to align organisational resources with this objective. The Customer Function approach provides brands with the tools and framework needed to gradually reorganise disparate teams into an effective whole, or to redesign organisational structures from the ground up.
16 hour live session bootcamp delivered in 4 x 4h sessions, with one session held per week. For this bootcamp a learner should estimate 2-3 hours of extra engagement in an e-learning environment.
Fundamentals
Onboarding to PriceCo (your bootcamp employer). Customer Experience fundamentals – key terminology, tools and approaches.
Culture
The Customer Way principles – case study review, debate and assessment of your customer-centricity.
Capability
The Customer Operating System – understanding the capability model and evaluating the capabilities within an organisation.
Organisation
The Customer Function – building a new Customer Function.
Topics Covered
Your coaches
Niall Lavery
Agnese Spona
The Perfect Participant
If you want to pursue the career in the Customer Experience field this bootcamp is a great start. You might also have a background in sales and marketing, HR, design, product or you are an entrepreneur. This bootcamp provides a great base to explore the critical components to build career in CX or drive customer-centricity in an organisation.
Preparation
All classes are held in English, so you need a professional working proficiency level of English. As classes are held online, you need to be able to connect to the classes, use your camera and microphone. There might be some software that you need to enable on your device.
Funding options
There are funding options available at MadeFor. We are happy to jump on a call to discuss your options. Don’t hesitate to reach out!
MadeForToolkit includes information about the funding options available at MadeFor, as well as presentation templates to help you to convince your employer to invest in your education, and useful tips and explanations on how to choose your nextstep in your career and learning. Visit the toolkit here.
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FAQ
Why is learning about Customer Experience Fundamentals relevant today?
The Customer Experience Fundamentals is the beginning of a customer centric mindset. If an organisation aspires to succeed and serve their customers well, the understanding on how people, data, technology and process interacts and work together is essential. There are millions of jobs currently available in Customer Experience field. For a company to stay relevant and competitive in the market, the Customer Experience is critical capability to have. And there is no more relevant time to obtain these skills as digital customer experience is especially important in the current social and economic climate.
Who will be my fellow bootcampers?
Among your fellow bootcampers you will meet everyone who is looking to improve the customer experience in their organisation or become more customer driven in their work.
Can I follow the Customer Experience Fundamentals bootcamp besides my full-time job?
Yes, you can. We ask an average investment of 5-7 hours of learning per week. 4 hours of that investment will be during our weekly 4-hour live session. These sessions will be during the morning or afternoon, depending on your bootcamp schedule. The additional hours of learning will be homework, preparation or the completion of online learning kits.
Are there any prerequisites to do this bootcamp?
The bootcamp is build to everyone with an interest in customer experience, so no existing knowledge is required to follow the bootcamp. However, since all of our live sessions, learning kits and homework will be in English, you need a professional working proficiency level of English to make sure you achieve the best outcomes.
What kind of job can I get after this bootcamp?
The CX Fundamentals bootcamp is focussed on broadening your skills and accelerate your business analyst, product management, product owner, service design, customer journey manager and other customer experience field career.
The bootcamp will give you also an opportunity to research and experience the different Customer Experience disciplines for you to focus on in further learning.
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Course Price
Includes
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Bundles
Follow the full learning path and get certified
Other bundles
Bundles are designed to deepen your learning and broaden your professional impact. All bootcamps within a bundle are complimentary and carefully selected to deliver a truly immersive learning experience that helps you build your capabilities and the confidence to enhance your career.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
Managing Customer Experience
Become an all-rounded customer experience pro. From customer journey management to service design and customer science. This bundle ensures you have it all to be a customer experience champion and driver in any organisation.
28 weeks
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
Leading Customer Experience
Become a customer experience leader who drives the understanding of customer-centricity in an organisation. Learn how your role affects the customer experience by challenging industry standards, defining an explicit customer strategy, and implement it via customer function (customer-centric organisational design).
16 weeks
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
Delivering Customer Experience
Start your career in highly demanded customer experience field by combining UX design, digital product management and customer technology disciplines.
24 weeks
Making every customer team work like the best customer team.
Instead of managing channels, products or isolated customer interactions, build a powerful and aligned team that focuses on the customer first.
Learn more about team enrollment
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